Privacy Policy

Introduction

Flixier SRL, a company registered in Romania under company number 41779049, with its registered office at Toma Savescu, No. 15, Iasi, Romania (“Flixier”, “we”, “us” or “our”), is responsible for the processing of personal data described in this Privacy Policy.

This Privacy Policy applies to the Flixier website, web editor and related services, and to the Flixier mobile application for iOS and Android (together, the “Services”). The mobile application includes the iOS app titled “Flixier: Talking Video Editor”.

It explains what personal data we collect, why we use it, who receives it, how long we retain it and how you can exercise your privacy rights. Some features, device permissions and processing activities depend on your operating system and the features you use.

The Flixier mobile app and the Flixier web service use the same Flixier account when you sign in. Their subscriptions are separate: using the same account does not combine the mobile app subscription with a Flixier web plan.

The mobile app can also create a temporary guest account when you use it without signing in. Guest use is not limited to on-device processing: videos and audio submitted for editing are uploaded to our servers.

For privacy questions or requests, contact support@flixier.com.

Flixier processes data from the visitors and/or users for the following purposes:

• Proper technical functioning and personalization of the Website;
• Management of requests for information;
• Conducting statistical research and analytics;
• (Financial) reporting;
• Performing payments and billing & debt collection;
• Delivery of Flixier services, including without limitation, invoicing, customer relationship management;
• Displaying content from external content providers;
• Sending a newsletter and/or advertisement, or otherwise contact you about services or information we think may interest you and maintaining public relations
• Supplier Management;
• Investor Management;

You can always request access to – and rectification or erasure of Personal Data or to restrict the processing; as well as the right to object to processing, the right to data portability and the right to withdraw your consent at all times.

Personal Data are transferred to following recipients:

• Processors that provide statistical research and analysis;
• Processors who provide hosting of this Website and related databases;
• Processors who provide could and other supported software services for business processing;
• Processors that provide communication services;
• Processors and controllers who act as a subcontractor for Flixier in the execution of the Services;
• Processors and controllers who provide payment services;
• Processors and controllers that act as agents or distributors of Flixier;
• Companies associated with Flixier.
• Management of requests for information;
• Conducting statistical research and analytics;
• (Financial) reporting;
• Performing payments and billing & debt collection;
• Delivery of Flixier services, including without limitation, invoicing, customer relationship management;
• Displaying content from external content providers;
• Sending a newsletter and/or advertisement, or otherwise contact you about services or information we think may interest you and maintaining public relations
• Supplier Management;
• Investor Management;

1 – Definitions

1. Flixier: Flixier software is Copyright © 2018-2021 [Flixier SRL]. Flixier SRL registered in Romania (with company number 41779049), whose registered office is in Toma Savescu, No 15, Iasi, Romania
2. Website: the website of Flixier, https://www.flixier.com, and derivative websites developed and administered by Flixier;
3. Controller: means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal;
4. Processor: means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller;
5. Personal Data: Any information relating to an identified or identifiable natural person.
6. Processing: Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
7. Flixier mobile app: The Flixier application for iOS and Android, including the iOS application titled “Flixier: Talking Video Editor”. References to the mobile app cover both versions unless a provision expressly refers to a particular operating system or store.
8. Eva: The AI-assisted editing feature within the Flixier mobile app that analyses transcripts and editing instructions to suggest cuts and generate hooks or other editing text.
9. Services: The Flixier website, web editor, Flixier mobile app and associated services operated by Flixier.

2- Processing of Personal Data

This Privacy Statement is applicable to all Processing activities undertaken by Flixier acting as a Controller, unless further transparency is provided, through e.g. disclaimers, electronic means or orally for and in as far as your data is subject to the Data Protection Legislation.

Flixier attaches great importance to respecting and protecting your privacy and the confidentiality and safety of your Personal Data. Your Personal Data is Processed in accordance with Regulation (EU) 2016/679 (hereinafter ‘GDPR’ or ‘Data Protection Legislation’).

For the purposes of this Privacy Policy Flixier acts as the Controller, meaning that it determines why (as detailed below in title 4 Purposes of processing) and how your Personal Data is Processed (e.g. by storing, using, transferring, etc. data via our IT systems).

Data Collection and Processing 

We collect and process personal data to provide, improve, and customize our service. We ensure that all data is handled in compliance with applicable laws and regulations.

Account and Personal Data Deletion 

You can request deletion of your Flixier account and associated data through any of these routes:

• Mobile App, on iOS or Android: open Settings and select Delete account.
• Web editor: sign in at https://editor.flixier.com/settings/profile and use the Delete account section.
• Without installing the app: email support@flixier.com with the subject “Account Deletion Request”, preferably from the email address associated with your account. This route is available even if you have uninstalled the app. You can also contact this address to request deletion of specific personal data.

We may verify that a request comes from the account holder before completing it. In the app or web editor this can involve your password or an email verification code. Do not send passwords or verification codes to our support email address.

The Mobile App and the Flixier web service use the same account when you sign in. Deleting that account affects both services, including your account profile, associated sign-in methods and cloud projects, uploaded media, transcripts and clips. Owned-team closure and any impact on shared content are explained during the deletion process where applicable. Any Flixier web plan associated with the deleted account is cancelled.

Once your deletion request is confirmed, account access is closed. Account data and associated cloud content are permanently deleted within 7 days, except for the limited records described in Section 6. We provide confirmation when the deletion process is complete. Closing account access is not the end of the deletion process.

Store subscriptions must be managed separately. Account deletion and app uninstallation do not automatically cancel Apple App Store or Google Play subscriptions. Cancel through the store where you subscribed to stop future renewal:

• Apple subscriptions: https://apps.apple.com/account/subscriptions/
• Google Play subscriptions: https://play.google.com/store/account/subscriptions

Deleting an account does not automatically generate a refund. Any refund rights under applicable law and store rules remain unaffected.

For guest use, you can initiate deletion from the app. If you no longer have access to that installation, contact support@flixier.com. We may need information that lets us identify the relevant guest account; do not send us passwords or payment-card details.

Deleting your account does not remove videos already exported to your device or copies shared outside the Services. You must delete those copies separately. Uninstalling the app does not, by itself, request deletion of your Flixier account or cloud content.

3- What information

Where the information is provided by the data subject itself via a form, the fields denoted with (*) are strictly necessary for the purposes of processing, if one or more of these fields are not completed the form will not be executed. Other fields can be completed to better facilitate the provision of services by Flixier, if these are not filled out there will be no adverse effects.

Website Visitors

Flixier may Process following Personal Data via its Website, through including without limitation, the contact form and cookies:

• Information about your PC or mobile device and your visits and use of the Website, including your IP address, operating system, browser type and geographical location;
• Information that you provide by using the contact form or newsletter form, such as your first name, last name and email address;
• Information that you provide by completing surveys;
• Information about how you use our Website;
• Any other information that you choose to provide, by any means.

When you register a Flixier account with us

When you choose to register an account with us, you have the option to sign up using:

• A Social media platform, including Google, Facebook, or
• Your email

When you sign up using your preferred social media platform, they will provide us with some information about you, including your name and email address.

When you sign up using your email address, you have the option of setting a password.

Information we may collect when you register an account with us includes:

• Details about how you intend to use the account (i.e. for personal use, for use as a creator, or for business, corporate or educator use)
• First and last name
• Email
• Password, where you choose to sign in using password verification
• Details of what videos you would normally create, and
• Your approximate location.

When you register an account as an Entity, personal data collected is often limited to personal data of the Entity’s contact person and any authorized users included in a team.

Registered account holders are called users. Flixer has individual (private individual) and Entity users.

Customers/Users

Flixier may Process following Personal Data via its Website, or as otherwise provided during your use of the services and products of Flixier, including support provided by Flixier:

• Identification data, such as your name, email and address;
• Information about your PC or mobile device and your visits and use of the Website, including your IP address, operating system, browser type and geographical location;
• Financial identification data, such as your account number;
• Any other information that you provide in your profile;
• Media usage;
• Support requests and information;
• Account and licensing information;
• Image recordings;
• Sound recordings;
• Any other information that you choose to provide, by any means.

Flixier Mobile Application: iOS and Android

The following describes data processed by the Mobile App and its supporting services. Some processing takes place before sign-in through a guest account. Availability of a feature or sign-in method can depend on the platform. The app explains the permissions needed for the feature you use.

Account, Authentication and Onboarding

We process account identifiers, name, email address and authentication information. Apple or Google sign-in provides the identifier and profile information made available by the provider, such as name and email address, and a profile-photo URL for Google where supplied. An optional phone number is processed if you use an available SMS account-security feature. We also process the onboarding answers and creator-profile information you provide, such as the topics you create content about. Some onboarding information is stored locally and can also be included in product-analytics events.

Guest Accounts

A temporary guest identifier associates your installation and activity with the projects and clips created before sign-in. A guest identifier is not necessarily anonymous for privacy-law purposes.

Video, Audio and Project Content

We process recordings made with your camera and microphone, media you select from your device, and screen recordings you choose to provide through supported Android features. Related content includes project metadata, transcripts, word timings, captions, editing instructions, cut decisions and finished clips. Submitted content is uploaded to Flixier infrastructure for cloud processing, including before sign-in.

Transcription

Audio is sent to Amazon Web Services Transcribe to create the transcript and word timings used for captions and editing. Transcripts are stored by Flixier.

Eva

Eva sends transcripts, and your creator profile if you have one, to Anthropic to suggest cuts and write hooks. Video and audio are not sent to Anthropic. Transcripts contain whatever is said in the recording, which can include personal information.

Clean Audio

If you select Clean audio, the relevant audio is sent to ElevenLabs for audio-isolation processing. The resulting audio is returned to Flixier for use in the clip.

Editing Your Recordings

The current Mobile App editing features do not generate avatars or synthetic replacement voices. This does not mean that your original face, voice or transcript remains exclusively on your device. We do not treat a recording as biometric identification data merely because it includes a face or voice; any processing for unique biometric identification would require separate assessment and disclosure.

Usage and Diagnostics

Product and diagnostic information can include screens viewed, taps, clip creation, exports, subscription-screen interactions, errors and related activity timestamps. Depending on the event, records can be associated with an account or guest identifier and, after identification, a name or email address. PostHog is used for app analytics and diagnostics, and Bugsnag for server-side error reporting. The analytics and session-replay configuration applicable to the app is described below.

Device, Connection and Approximate Location

Technical data can include phone model and name, operating-system and app versions, IP address, language, time zone and country inferred from the connection. Country can be determined from IP information rather than GPS access. We use relevant information for security, device-session management, diagnostics and billing-country determination.

Purchases: Apple or Google processes payment for purchases made through its store. Flixier and RevenueCat process account identifiers, subscription and transaction references, plan, store, entitlement status and relevant renewal or expiry dates. RevenueCat uses the Flixier user identifier as its customer identifier. Flixier does not receive your full card details from Apple or Google.

Integrity Checks and Updates

Where applicable, Google Play Integrity on Android and Apple App Attest on iOS help verify app integrity and prevent abuse. Related checks can involve account information, including sign-in email within Flixier's verification workflow. Expo EAS Update processes a random installation identifier, platform and app version to deliver application updates.

Communications

Account and verification messages use email-delivery services and, where enabled for account security, SMS delivery. Email-delivery records can include opens and link interactions where tracking is enabled. Marketing messages are governed by the separate Marketing Communications section.

Device Permissions and Local Exports

The app requests camera, microphone and media permissions for the features that need them. You can manage permissions through iOS or Android settings. Where available and suitable, selecting particular media does not require access to the entire library. If Save to Photos is enabled and the necessary permission is granted, finished clips are also saved to the device's photo or media library. Local exports are separate from cloud copies.

Leads

Flixier may Process following Personal Data of leads that you have provided or that we have received from third parties:

• Identification data, such as your name, email and address;

Investors/Stakeholders

Flixier may Process following Personal Data via its Website, through including without limitation, the subscription form:

• Identification data, such as your name, email and address;

Contact persons

Flixier may process following Personal Data of business contacts of its suppliers, customers, prospects, etc.:

• Personal contact information that is provided to us, such as your first name, last name, email address, telephone number, mobile number;

4- Purposes of processing

If the Flixier wishes to use Personal Data for an incompatible new purpose Flixier will request your consent prior to this new use, unless such Processing is required by Union or national law.

When the Processing is based on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of Processing based on consent before its withdrawal.

Mobile App Purposes and Legal Bases

For the Mobile App, the following specific descriptions take precedence over more general descriptions of the same activities elsewhere in this policy.

Device permissions and any explicit permission required before personal data is sent to third-party AI are additional controls. Accepting the Terms of Use is not consent to optional analytics, advertising measurement or marketing.

Where consent is the legal basis, you may withdraw it at any time. You can manage optional analytics through the app's privacy settings and unsubscribe from marketing through the links in those messages. To stop content processing, stop submitting content and use the deletion options described above. Withdrawal does not affect the lawfulness of processing already carried out.
 

Marketing Communications

If you explicitly opt-in to receive marketing communications (such as product updates, newsletters, and promotional offers), Flixier may send you such emails. You are not required to provide this consent to use the Platform, and providing consent does not restrict your ability to use any features. You may withdraw your consent at any time by clicking the “unsubscribe” link in any email or by adjusting your notification settings in your account, without any cost to you. We maintain records of your consent preferences for compliance purposes. Your email address will be used solely for the marketing communications you have requested and will not be shared with third parties for marketing purposes without your explicit consent. You will continue to receive essential service-related and legally required communications even if you opt out of marketing messages.

5- Transfers of Personal Data

We disclose personal data to the recipients described in this policy for the stated purposes. Providers processing data on our behalf are subject to appropriate contractual requirements and safeguards. Other recipients, such as app stores and sign-in providers, can also process information as independent controllers under their own privacy notices. We select and configure providers to protect user data consistently with our commitments and applicable requirements.

Within Flixier the data is passed on only to employees on a ‘’need to know’ basis.

Flixier can make use of data processors to process your Personal Data. Data processors are natural or legal persons, public authorities, agencies or other bodies which process Personal Data on behalf of Flixier.

Flixier can transfer the Personal Data to following (categories of) recipients:

• Processors that provide statistical research and analysis;
• Processors who provide hosting of this Website and related databases;
• Processors who provide could and other supported software services for business processing;
• Processors that provide communication services;
• Processors and controllers who act as a subcontractor for Flixier in the execution of the Services;
• Processors and controllers who provide payment services;
• Processors and controllers that act as agents or distributors of Flixier;
• Companies associated with Flixier.

Some recipients process personal data outside the European Economic Area. For those transfers, we apply the safeguard appropriate to the recipient and transfer, such as an applicable European Commission adequacy decision or Standard Contractual Clauses, with supplementary measures where necessary. Contact support@flixier.com for information about the mechanism relevant to a particular recipient and to request a copy of applicable safeguards, subject to necessary redactions. 

Flixier may alter its corporate structure through including changing legal form, merger, acquisitions and sale of affiliates, in such transactions Personal Data will be passed on in accordance with this Privacy Statement and applicable data protection law.

Providers supporting the Mobile App

Analytics choices and advertising measurement

Optional product analytics is activated only after you consent. You can withdraw that consent through the app's privacy settings. Declining optional analytics does not prevent core editing. Essential service operations, purchase validation and security processing are separate and are explained in this policy.

The Mobile App does not record your sessions through session replay. Flixier does not send account-creation events or associated identifiers from Mobile App users, including guest users, to Meta for advertising measurement.
 

6- Personal Data storage duration

The Personal Data are kept by Flixier, in any case during the duration of the relevant agreements and for a period equal to the statutory period of limitation thereafter. In addition, Personal Data is kept for as long as required by law and no longer than necessary for the processing purposes described above.

Mobile App retention

These specific rules apply to Mobile App data and take precedence over a more general description of the same data elsewhere in this policy.

• Guest accounts: inactive guest accounts and their associated files are deleted after 7 days without use.
• Free-plan media: videos, projects and clips older than 5 days are removed from the account; associated files are deleted 3 days later.
• Paid-plan media: content is kept while the relevant subscription is active. Finished clips on paid plans can be archived after 3 months. Archiving is a storage change, not erasure.
• Account and creator-profile data: retained while needed for the account, or until deletion of the relevant profile or account, subject to applicable exceptions.
• Analytics: retained for 30 days unless deleted earlier through the account-deletion process. Removing the app does not remove analytics records already transmitted.
• Email sign-in codes: valid for 10 minutes; the code record is deleted after 30 days. Sent-email records are kept for 3 months.
• Confirmed account deletion: account data and cloud content are permanently deleted within 7 days, subject to the limited retention exceptions below. Associated analytics deletion is included in the account-deletion process.
• Local data and exports: local app data and videos saved to the device are controlled through the app and device settings. Removing local data is separate from deleting server data.

We retain invoices and payment records for the periods required by applicable tax and accounting law. Limited security, fraud-prevention or legal-claim records are retained only where necessary and justified, with access restricted to those purposes. These exceptions do not allow an active account to be preserved instead of deleting it.

7- Your rights

You are entitled to request from us access to and rectification or erasure of Personal Data or restriction of processing or to object to processing as well as the right to data portability; For this purpose you should send your dated and signed request to Flixier, Toma Savescu, No 15, Iasi, Romania, enclosing a copy of your identity card, or you can contact Flixier via email at info@flixier.com and furnish your email with an electronic signature.

Within one month of the submission of the request, you will be informed of the follow-up given to it.

You have the right to withdraw your consent for a particular Processing activity at any time, without this affecting the lawfulness of the processing on the basis of the consent before its withdrawal. In case youvhave given your permission to receive newsletters and advertising, you canwithdraw it by changing your account settings or using the “unsubscribe /unsubscribe” link in this communication.

Finally, you at all times have the right to submit a complaint to the supervisory authority.

No automated decision making, including profiling, is used in the Processing of your Personal Data.

Flixier is permitted to collect non-personal and anonymous data when the Website is visited and to anonymize Personal Data. This data does not allow Flixier to identify an individual person and this data can be shared with third parties, including for statistical and commercial purposes.

For users of the Flixier mobile app

You can exercise your privacy rights by contacting support@flixier.com. The formal request requirements described below are not a routine prerequisite for mobile-app requests. We may request additional information where reasonably necessary to verify your identity. The mobile app uses automated tools to analyse recordings and suggest edits. It does not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

8- Use of Cookies

Flixier web sites use “cookies” to enable you to sign in to our Services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites. When you sign in to a site using your credentials, we store your unique ID number, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page. When you sign out, these cookies are deleted from your computer. We also use cookies to improve the sign in experience. For example, your e-mail address may be stored in a cookie that will remain on your computer after you sign out. This cookie allows your e-mail address to be pre-populated, so that you will only need to type your password the next time you sign in. You have the ability to accept or decline cookies.

The use by Flixier of Google Analytics cookies

We collect standard internet log information and details of visitor behaviour patterns by using Google Analytics cookies. We do this to find out things such as the number of visitors to the various parts of the site. This information does not identify visitors or collect any personal details. We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personal information from any source. We will make it clear when we collect personal information and will explain what we intend to use it for.

To provide website visitors with more choice on how their data is collected by Google Analytics, Google have developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services.

Control of cookies

Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Flixier sites and services that depend on cookies.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org which includes information on how to manage your settings for the major browser providers.

9- Children’s Privacy

Flixier is not a service directed towards children. Children under the age of 13 are not allowed to create an account on Flixier account or otherwise use the website unless explicitly permitted by a parent. We support the Children's Online Privacy Protection Act (COPPA), and our goal is to minimize the information gathered from and disseminated about kids under 13 while permitting them active access to creative tools. You must be over the age required by the laws of your country to create an account or otherwise use the Services, or we need to have obtained verifiable consent from your parent or legal guardian. We do not knowingly collect personally identifiable information from children under 13.

If a child creates an account using an authorized or managed Google or Facebook account, parents can review user data in My Account. Parents may also ask us to cease further collection of personal information from their children, or delete, the personal information we have collected online from their children, in which case, the child's account will be deleted. If a parent has any questions or concerns about his or her child's use of the Sites, we encourage the parent to contact us at paul@flixier.com.

10- Receipt of Information from Third-Party Products

Flixier provides integrations to third-party services (e.g., Zoom, YouTube, Drive) to automate ingestion of digital media assets from the third-party service to the Flixier Platform. Data retention of media assets ingested from third-party services is controlled by the user, who may choose to retain these media assets even after ending their relationship with the third-party service. The retention of data from third-party services may still be subject to the art 5 and 6.

11- Miscellaneous

If any of the provisions of this Privacy Statement would be wholly or partially annulled by a binding decision, this shall have no effect whatsoever on the other provisions of this Privacy Statement. Flixier is entitled to modify or replace such a provision by another provision which, within legal limits, has the same effect.

The failure of Flixier to demand strict compliance with the provisions of this Privacy Statement shall not be construed as a waiver or rejection thereof.

12- Applicable law

By visiting the Website and thus expressly accepting this Privacy Statement and the conditions therein, you agree that any dispute or claim relating to this Privacy Statement and the processing of Personal Data shall be governed by Romanian law and the exclusive jurisdiction of the courts of Iasi (Romania).

13- Contact

If you have any questions or comments regarding the policy concerning the processing of Personal Data after reading this Privacy Statement, please contact the contact person at the address Toma Savescu, No 15, Iasi, Romania, Romania or you can contact Flixier via email at info@Flixier.com.