General Troubleshooting

Video editing in the browser is fast and flexible, but occasionally you might hit a snag. Whether you are dealing with a slow connection, a confusing browser tab, or trying to understand your account limits, this guide covers the most common questions and troubleshooting steps.

Getting Started and Requirements

What are the system requirements for Flixier?

Because Flixier runs entirely in the cloud, there are zero installation requirements or hardware minimums. It works flawlessly on Windows, Mac, ChromeOS, and Linux. All you need is a modern web browser and a stable internet connection.

What is the best browser to use Flixier with?

We highly recommend using a Chromium-based browser, like Google Chrome. Flixier relies on advanced web technologies that are highly optimized for these specific browsers, ensuring the smoothest editing experience.

Does Flixier work offline?

No. Flixier is a fully cloud-based application. This is what allows us to render your videos on our servers in minutes rather than burning up your computer's CPU and battery. A continuous internet connection is strictly required to access, edit, and export your projects.

Editing and Performance Issues

Why is my file upload very slow?

File upload speeds are entirely dependent on your local internet connection's upload bandwidth. Standard home internet packages often provide fast download speeds but drastically slower upload speeds. If a large 4K video is taking a long time to upload to your Flixier library, it’s a limitation of your local network provider, not the editor.

How can I get Flixier to run more smoothly?

Close other heavy browser tabs and applications. Video editing requires memory. If you have dozens of other tabs open while streaming music in the background, your browser will struggle to allocate enough resources to Flixier.

Why does Flixier lag or freeze while I am editing?

This almost always happens if Hardware Acceleration is disabled in your browser settings. Hardware acceleration allows your browser to utilize your computer's graphics card, which is absolutely essential for video processing. Ensure this setting is toggled ON in your browser's system settings.

Why can’t I hear my project’s audio?

Check the simple things first:

1. Make sure your computer system volume is up, and your headphones/speakers are properly connected.
2. Check that the specific browser tab you are using isn't muted (right-click the tab at the top of your browser to check).
3. Inside the Flixier editor, check the left side of your timeline to ensure you haven't accidentally clicked the Mute (speaker) icon on your specific audio tracks.

What should I do if my microphone is blocked by the browser?

If you are trying to record a voiceover and Flixier cannot access your microphone, your browser's privacy settings are likely blocking it.

• In Chrome/Edge: Look at the right side of your URL address bar. If you see a small camera or microphone icon with a red "X" over it, click it. Select "Always allow editor.flixier.com to access your microphone" and refresh the page.
• Alternatively, you can click the small padlock (or settings icon) on the far left side of the URL address bar, find the Microphone setting, and toggle it to Allow.

Why have I lost changes to my project?

Flixier automatically saves your progress to the cloud every few seconds. However, if your internet connection drops, the editor cannot send those save states to our servers. Always ensure you have a stable connection.

Exporting, Saving, and Account Limits

What should I do if the export function isn't working?

If your export is stuck or failing, it is usually a temporary browser connection hiccup. Try these steps in order:

• Refresh your browser tab. (Don't worry, your project is auto-saved to the cloud).
• Try an Incognito/Private window. Sometimes ad-blockers or browser extensions interfere with the export process. Opening Flixier in an incognito window disables these extensions and usually solves the issue.
• Clear your cache. Clear your browser's cache and cookies, restart the browser, and try exporting again.
• If none of these work, contact support (see below) so we can investigate the specific rendering error.

Why can’t I export videos over 10 minutes? (Free Account)

If you are on the Free plan, you have an account limit of 10 total minutes of video export per month. If the video you are trying to export is 12 minutes long, it would exceed your entire monthly allowance in a single click and would be blocked. To export longer videos, or more videos per month, upgrade to a paid Starter, Creator, or Business plan.

Why does my Flixier video get a copyright warning on YouTube or other sites?

Our stock audio and video libraries (including Storyblocks) are completely royalty-free and cleared for commercial use. However, platforms like YouTube use automated bots (Content ID) that sometimes flag stock media by mistake because multiple creators are using the same royalty-free song.

If you receive a claim, do not panic. You can safely dispute the claim directly in YouTube Studio. Simply select the "License" option during the dispute process and state that you have a commercial license to use the track via Flixier's stock media integration. YouTube usually clears these mistaken claims within a few days.

Contacting Us

How do I report a bug or contact Flixier support?

If something looks genuinely broken, or if you need help untangling a project mess, our support team is ready to assist! You can report bugs or ask for help by sending an email directly to support@flixier.com. Please include as much detail as possible, screenshots of the issue and the name of the browser you are using.